Last updated: 17/08/2026
- Free Trial
We offer a short free trial on request so you can test channel quality and server stability before purchasing. We strongly recommend using it before subscribing. - Refund Eligibility
- Refund requests must be made within 7 days of purchase.
- Refunds are considered only if the service could not be activated or a technical issue on our end prevented normal use, and our support team was unable to resolve it.
- No refunds are issued for change of mind after successful activation and use, or if you did not request/use the free trial first.
- How to Request a Refund
Contact us at contact@smartoniptv.com or WhatsApp +44 7591 682993 with your order details and a description of the issue. We will respond within 3 business days. - Processing
Approved refunds are returned to the original payment method within 14 business days.